Reference and user services

Being Evidence Based in Library and Information Practice   Being Evidence Based in Library and Information Practice
Edited by Denise Koufogiannakis and Alison Brettle

This book builds a research-grounded, theoretical foundation for evidence based library and information practice and illustrates how librarians can incorporate the principles to make more informed decisions . . .

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CILIP: the Chartered Institute of Library and Information Professionals Yearbook 2014-15   CILIP: the Chartered Institute of Library and Information Professionals Yearbook 2014-15
Edited by Kathryn Beecroft and Simon Edwards

CILIP: the Chartered Institute of Library and Information Professionals represents the largest professional body of librarians and information professionals in the UK. Its purpose and ambition is to promote . . .

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Directory of Rare Book and Special Collections in the UK and Republic of Ireland, 3rd edition   Directory of Rare Book and Special Collections in the UK and Republic of Ireland, 3rd edition
Edited by Karen Attar

The Directory is the only publication to bring together rare book and special collections from all kinds of libraries across the British Isles and is an essential research tool for researchers and librarians . . .

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Dynamic Research Support for Academic Libraries   Dynamic Research Support for Academic Libraries
Edited by Starr Hoffman

This inspiring book will enable academic librarians to develop excellent research and instructional services and create a library culture that encompasses exploration, learning and collaboration. Higher . . .

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Expert Internet Searching, 5th edition   Expert Internet Searching, 5th edition
Phil Bradley

In an environment where increasing amounts of information (and fake news) flood the internet on websites and social media, the information professional’s job is getting harder. It is important that . . .

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Fundamentals of Managing Reference Collections   Fundamentals of Managing Reference Collections
Carol A. Singer

This is the essential guide to the knowledge and tools needed to successfully manage reference collections. Fundamentals of Managing Reference Collections offers insight and best practice for designing, . . .

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How to Give Your Users the LIS Services They Want   How to Give Your Users the LIS Services They Want
Sheila Pantry and Peter Griffiths

In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information . . .

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Information Needs Analysis   Information Needs Analysis
Principles and practice in information organizations

Daniel G. Dorner, G. E. Gorman and Philip J. Calvert

If you want to provide an information service that truly fulfils your users' needs, this book is essential reading. Analysing and assessing the information needs of clients is key to the provision . . .

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Information Users and Usability in the Digital Age   Information Users and Usability in the Digital Age
G. G. Chowdhury and Sudatta Chowdhury

Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary . . .

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Introduction to Information Behaviour   Introduction to Information Behaviour
Nigel Ford

This landmark textbook is an essential primer for students and practitioners interested in information seeking, needs and behaviour, user studies and information literacy. Introduction to Information . . .

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Know it All, Find it Fast for Academic Libraries   Know it All, Find it Fast for Academic Libraries
Heather Dawson

A comprehensive and easy-to-use version of the best-selling Know it All, Find It Fast developed specifically for information professionals working in academic libraries, this will help you to tackle the . . .

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Know it All, Find it Fast for Youth Librarians and Teachers   Know it All, Find it Fast for Youth Librarians and Teachers
Christinea Donnelly

A brand new version of the best-selling enquiry desk reference text, Know it All, Find it Fast, specifically designed for those working with children and young people in schools, public libraries and at . . .

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Know it All, Find it Fast, 3rd edition   Know it All, Find it Fast, 3rd edition
An A-Z source guide for the enquiry desk

Bob Duckett, Peter Walker and Christinea Donnelly

There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information . . .

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Libraries and Information Services in the United Kingdom and the Republic of Ireland 2015, 38th edition   Libraries and Information Services in the United Kingdom and the Republic of Ireland 2015, 38th edition

Contains over 2000 entries The reference source for LIS professionals For over fifty years anyone needing information on British and Irish libraries has turned to Libraries and Information Services . . .

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Library and Information Science   Library and Information Science
A guide to key literature and sources

Michael F. Bemis

This unique annotated bibliography is a complete, up-to-date guide to sources of information on library and information science.   Far from just compiling a simple list of sources, author Michael . . .

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Practical Tips for Facilitating Research   Practical Tips for Facilitating Research
Moira J Bent

This practical guide offers innovative tips and reliable best practice to enable new and experienced library and information professionals to evaluate their current provision and develop their service . . .

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Providing Effective Library Services for Research   Providing Effective Library Services for Research
Jo Webb, Pat Gannon-Leary and Moira Bent

The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with . . .

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Successful Enquiry Answering Every Time, 7th edition   Successful Enquiry Answering Every Time, 7th edition
Thinking your way from problem to solution

Tim Buckley Owen

Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, . . .

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The Facet Research Support Collection   The Facet Research Support Collection

This Collection contains the following books: Practical Tips for Facilitating Research by Moira Bent Dynamic Research Support for Academic Libraries edited by Starr Hoffman Altmetrics: A . . .

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The Facet Research Support Collection 2   The Facet Research Support Collection 2

This Collection contains the following books: Practical Tips for Facilitating Research by Moira Bent Dynamic Research Support for Academic Libraries edited by Starr Hoffman Altmetrics: . . .

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The New Walford Guide to Reference Resources   The New Walford Guide to Reference Resources
Volume 1: Science, Technology and Medicine

Edited by Ray Lester

First published in 1959, Walford's guide to reference material achieved international recognition as a leading bibliographic tool across all subject areas. But, in the 1990s, the web transformed the information . . .

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The Virtual Reference Handbook   The Virtual Reference Handbook
Interview and information delivery techniques for the chat and e-mail environments

Diane K. Kovacs

Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled . . .

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Virtual Reference Service   Virtual Reference Service
From competencies to assessment

Edited by R David Lankes, Scott Nicholson, Marie L. Radford, Joanne Silverstein, Lynn Westbrook and Philip Nast

During the last decade, virtual reference has grown from a topic of largely theoretical conversation into a very real and practical library service. This is the latest volume in a groundbreaking series . . .

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