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Know it All, Find it Fast, 3rd edition

Oct 2008 | 384pp

Paperback
9781856046527
Price: £54.95
CILIP members price: £43.95

eBook (PDF)
9781856049139
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Know it All, Find it Fast, 3rd edition
An A-Z source guide for the enquiry desk

Bob Duckett, Peter Walker and Christinea Donnelly

There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately? Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills.
 
This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.
 
Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes!
 
Readership: Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.

General sources 
 
Abbreviations & acronyms 
Accounts, auditing & bookkeeping 
Actors & actresses 
Acts & regulations 
Addresses & postcodes 
Agriculture & farming 
Aircraft & airlines 
Alphabets & scripts 
Animals, pets & vets 
Antiques & collectibles 
Archaeology 
Architecture & planning 
Archives 
Armed forces 
Art & design, the arts 
Articles in journals 
Associations & organizations 
Astronomy & space travel 
Atlases & gazetteers 
Auctions 
Awards & prizes 
 
Banks & banking 
Battles & battlefields 
Beers & brewing 
Benefits 
Biographies 
Books & bibliographies 
British standards 
Business – setting up 
 
Canals & waterways 
Careers & qualifications 
Cars & the motor industry 
Catering & cookery 
Charitable organizations 
Chemicals & the chemical industry 
Childcare 
Clothes & clothing 
Coins & stamps 
Companies 
Companies – accounts 
Companies – defunct 
Companies – international 
Companies – law 
Conferences & exhibitions 
Construction 
Consumer information 
Copyright & legal deposit 
Costume & fashion 
Countries 
Crafts 
Crime & criminals 
Customs, festivals & folklore 
 
Dates, calendars & anniversaries 
Death, funerals & bereavement 
Dentists 
Dictionaries 
Diy & repair manuals 
Doctors 
 
Education – general 
Education – lifelong learning & e-learning 
Education – schools & pre-school 
Education – universities & colleges 
Election results 
Embassies & consulates 
Employment – law 
Employment – rights & statistics 
Energy 
Engineering 
Environment & green issues 
Equal opportunities 
Etiquette & forms of address 
European information 
Examinations 
Export & imports 
 
Fairy tales & nursery rhymes 
Family history & genealogy 
Films & cinema 
Flags 
Food & drink 
 
Games rules (including sports) 
Gardens, gardening & flowers 
Geography, geology & earth sciences 
Government 
Grants & funding 
 
Health & healthcare 
Heraldry & coats of arms 
Historic houses & castles 
History 
Homework 
Hotels & guesthouses 
Housing & buying a house 
 
Information technology 
Insurance 
Interviews 
Inventions, patents & trade marks 
Isbns & issns 
 
Jobs 
Journals & periodicals 
 
Kings & queens, rulers & heads of state 
 
Languages & translating 
Law 
Libraries & information services 
Licences & licensing 
Literature 
Local history 
 
Manufacturing 
Maps 
Market research 
Medals & decorations 
Media & the press 
Medicines & drugs 
Members of parliament 
Money 
Museums & galleries 
Music 
Myths & mythology 
 
Names 
Nationality & immigration 
Natural history 
Newspapers & magazines 
 
Opticians 
 
Parish registers 
Philosophy & psychology 
Photographs & photography; illustrations 
Plays 
Poems & poetry 
Police & security 
Politics & international relations 
Population 
Prices 
Prison & probation 
Proofreading & editing 
Proverbs 
Know it all, find it fast
Pseudonyms 
Publishing 
 
Quotations & speeches 
 
Railways 
Records (achievements) 
Religion 
Research & study 
Retailing & consumer spending 
Rights 
 
Saints 
Signs & symbols 
Social welfare 
Sports 
Statistics 
 
Tax 
Telephone directories 
Television & radio 
Theatre & acting 
Timetables & journey planning 
Tourism & travel 
Trade unions 
Transport 
 
Unexplained, the 
Uniforms 
United nations 
Utilities 
 
Volunteering 
 
Weather 
Weights & measures 
Wine 
Writers & writing

"This book should still be kept at hand by everyone providing an enquiry service."
- Update

 

"…there is much to treasure in this new edition of KIAFIF and it is an essential source for anyone dealing with enquiries. Buy it if you have not already done so."
- Refer

"Know It All, Find It Fast remains a book to be kept to hand, not on the reference shelf…The word "essential" is often over-used by reviewers, but it covers this book..."
- Reference Reviews

Bob Duckett MA FCLIP was until his recent retirement Reference Librarian at Bradford Libraries, and is a member of the editorial board of Reference Reviews. He previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. 

 
Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. 
 
Christinea Donnelly BA(Hons) MLib is Development Officer for Young People's Services at Bradford Libraries. She has worked for the Ministry of Defence, CCTA, Hounslow Public Libraries, Leicestershire Public Libraries and a City Merchant Bank.

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