Management Basics for Information Professionals, 3rd edition

Aug 2013 | 576pp

Price: £69.95
CILIP members price: £55.95

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Management Basics for Information Professionals, 3rd edition

G. Edward Evans and Camila A. Alire

Completely revised and expanded to reflect the rapidly changing sphere of information services, this comprehensive introduction to the management of libraries builds the basic skills good library managers must exercise. The authors offer an authoritative approach on the fundamental concepts of management while recognizing the diverse needs of different operating environments.

Drawing from examples of successful leadership techniques from a variety of services - archives, information brokers, libraries, records managements and more, this book demonstrates the most effective ways to plan, delegate, make decisions, communicate, and lead a team. Equal emphasis is placed on personal, fiscal, and technological issues, as well as a look at what the future may hold for incoming managers. 
Readership: LIS educators, new and experienced librarians in management positions, students, and anyone wishing to acquire a sound knowledge of both the theory and practice of management within the changing information workforce.

1. Introduction
  • What is management?
  • What do managers do?
  • Organizational skill sets
  • Your future as a manager
  • Key points to remember  
2. Operating environment
  • Formal organizations
  • Non-profit organizations
  • Environment and the organization
  • Environmental scanning
  • Forecasting the environment
  • Anti-environmental views
  • Organizational culture
  • People-friendly organizations
  • Key points to remember  
3. Legal issues and library management
  • Establishing a library
  • Libraries, users, safety and the law
  • Tort law and liability
  • Malpractice and librarians
  • Library services and the law
  • User privacy
  • Contracts and licences
  • Copyright
  • Documentation
  • Key points to remember  
4. The planning process
  • The nature of planning
  • Types of plans
  • Scenario planning
  • Project management
  • Who should plan?
  • Value of planning
  • Key points to remember  
5. Power, accountability and responsibility
  • Power
  • Influence
  • Authority
  • Accountability
  • Governance
  • Responsibility
  • Status
  • The visible and invisible organization 
  • Key points to remember 
6. Delegating
  • Trust and delegation
  • Creating a structure or restructuring
  • Delegation options
  • Teams
  • Committees
  • Span of control
  • Centralization/decentralization
  • Learning organizations
  • Key points to remember   
7. Decision making
  • Decision-making environment
  • Types of decisions
  • Styles of decision making
  • Rational decision making
  • Problem solving and rational decision making
  • Types of solutions
  • Decisions and accountability
  • Individual and group decision-making processes
  • Decision aids
  • Key points to remember
8. Communicating
  • Picking the right channel for your message
  • Communication process
  • Organizational barriers to communication
  • Generational communication preferences
  • Communication needs
  • Principles of effective organizational communication
  • Written and oral communications
  • Listening
  • Other issues in communication
  • Channels, direction, and legitimacy of communication
  • Key points to remember
9. Changing and innovating
  • Nature of change
  • Change process models
  • Resistance to change
  • Implementing change
  • Stress and the organization
  • Innovation and libraries
  • Innovation techniques
  • Key points to remember  
10. Assessment, quality control and operations
  • Assessment and accountability?
  • Why analyze performance?
  • What is quality?
  • Assessment tools
  • User data collecting methods
  • Key points to remember  
11. Marketing and advocacy
  • Why market libraries?
  • What is marketing?
  • Marketing process
  • Internal marketing
  • Marketing audit
  • Branding
  • Promotion
  • Public relations
  • Advocacy
  • Key points to remember  
12. Motivating
  • Performance and motivation
  • Motivation and behaviour
  • Content theories
  • Process theories
  • Reinforcement theories
  • Motivating teams
  • Public service motivation
  • Key points to remember  
13. Leading
  • What is leadership?
  • Approaches to leadership
  • Functions of leadership
  • Developing leadership skills
  • Emotional intelligence
  • One-to-one learning
  • Do gender differences matter in leadership?
  • E-leadership
  • Key points to remember  
14. Building teams
  • Value of teams
  • What are teams?
  • Before you start team building
  • Creating and maintaining teams
  • Team-based libraries
  • Key points to remember  
15. Addressing diversity
  • Defining diversity
  • How do you view cultural diversity?
  • Managerial responsibility
  • Individual responsibility
  • Role of professional associations
  • Planning for diversity
  • Library governance and diversity
  • Staffing issues
  • Providing service to a diverse community
  • Collections and cultural diversity
  • Key points to remember  
16. Staffing
  • Legal concerns in human resource management
  • Determining staff needs
  • Staffing process
  • Recruitment
  • The new employee
  • Developing and retaining staff
  • Performance appraisal
  • Corrective action
  • Progressive discipline
  • Grievances
  • Unions and merit systems
  • Volunteers
  • Key points to remember  
17. Managing money 
  • Budget as a control device
  • Budget cycle
  • Budget preparation
  • Defending the request
  • Budget types
  • Budget formats
  • Fund accounting
  • Audits and auditors
  • Budget reports
  • Income generation
  • Key points to remember  
18. Managing technology
  • Technology's role in library operations
  • Staff background and training
  • Technology planning
  • Controlling technology costs
  • Technology issues and libraries
  • Cloud computing
  • Social media
  • Collaboration
  • Key points to remember  
19. Managing and planning physical facilities
  • Library as place
  • Managing the facility
  • Emergency and disaster management
  • Sustainability
  • Planning for new space
  • Moving to a new location
  • Key points to remember    
20. Ethics
  • Why ethics matter
  • Standards, values and codes
  • ALA's code of ethics
  • Key points to remember  
21. Planning your career
  • Career-planning process
  • Marketing yourself
  • Flexible ways of working
  • Career breaks
  • The work/life debate 
  • Factors that contribute to success

"For anyone teaching management concepts to library and information science (LIS) students, you could find no better text to assign than Management basics for information professionals. For recent graduates, and those beginning supervisory roles, this is definitely a book to keep in your office."
- SLA Leadership and Management Division

"The two principal authors have professional experience in a variety of roles and organisations, and this is very evident in the attention to detail they bring to the subject. Overall, this is a comprehensive introduction to the management of libraries and will more than likely be a prescribed text for library science students at undergraduate and postgraduate levels."
- Australian Library Journal

"Evans, an administrator, researcher, teacher, and writer, and Alire outline the basics of management for librarians. They describe the operating environment; managerial skill sets, including planning, power, accountability, responsibility, delegating, decision making, communicating, changing and innovating, assessment, quality control, operations, and marketing and advocacy; motivating and leading people, addressing diversity, and staffing; managing money, technology, and physical facilities; and managing one's career. This edition has new chapters on legal issues, building teams, and ethics; updates technological topics like social media; and adds new sidebars relating the authors' and advisory board members' experiences."
- Reference and Research Book News

"A very well thought through and well written text … I will include this book into the reading list of the next autumn courses on managing libraries and I would recommend it to other teachers working in this field. It also can be useful to those librarians who have changed their mind and finally decided to embark on a managerial career or simply look for some good materials that will help to augment their professional skills."
- Information Research

"This is an excellent title. In some ways, it is a textbook, but I prefer to see it as an overview of the management needs within our profession and for those who work in it. The book can be quietly browsed, reminding us of the various aspects to our profession. Coming into its third edition it has been a very successful title." 
- Australian Academic and Research Libraries

"This large tome is a distillation of theories, research, and best practices gathered by the authors and some library leaders who helped annotate the twenty-one chapters, three of which are new since the 2007 second edition. Despite the title, the book is for anyone working - or studying to work - in libraries, from entry-level professionals through directors…a printed resource that will repay reading many times over."
- Catholic Library World

G. Edward Evans is an administrator, researcher, teacher, and writer. He holds several graduate degrees in anthropology and library and information science. As a researcher he has published in both fields, and held a Fulbright (librarianship) and National Science Foundation (anthropology) Fellowship. His teaching experience has also been in both fields in the U.S. and the Nordic countries. Most of his administrative experience has been in private academic libraries--Harvard and Loyola Marymount Universities. He retired from full-time work as Associate Academic Vice president for Libraries and Information Resources. Author of numerous books, he consults for and volunteers at the Museum of Northern Arizona library and archives and Flagstaff City, Coconino Country Library System. 

Camila Alire is Dean Emeritus at the University of New Mexico and Colorado State University. She is Past-President of the ALA, ALA/APA, the Association for College and Research Libraries (ACRL), and also REFORMA, the National Association to Promote Library and Information Services to the Spanish-speaking. She has co-authored books on library service to Latino communities and disaster planning and recovery. She was the first recipient of ALA’s Elizabeth Futas Catalyst for Change Award and was named one year by Hispanic Business Magazine as one of the 100 most influential Hispanics in the United States.

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