Records and Information Management, 2nd edition

Sep 2018 | 448pp

Price: £69.95
CILIP members price: £55.95

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Records and Information Management, 2nd edition

Patricia C Franks

As Information Management put it, "On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come.” The new second edition cements this work’s status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as:

  • the origins and development of records and information
  • the discipline of information governance and developing a strategic records management plan
  • creation/capture and classification
  • retention strategies, inactive records management, archives, and long-term preservation
  • access, storage, and retrieval
  • electronic records and electronic records management systems
  • the latest on rapidly evolving technologies such as web records, social media, and mobile devices
  • vital records, disaster preparedness and recovery, and business continuity
  • monitoring, auditing, and risk management
  • education and training.

Readership: This book’s authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field. Instructor/trainer extras include a set of ready-to-go, customizable PowerPoint slides to accompany the text.

Reviews of the previous edition:

"...the book is an excellent introduction to the field of records and information management. It achieves its goals of appealing to the new student as well as the more experienced practitioner. It is Franks’ willingness and ability to share her knowledge of new systems and systems technology for records and information management that sets this work apart as an invaluable textbook and reference work. So much so, Franks also succeeds in producing a work that would appeal to the non-specialist reader wanting to understand how relevant records and information management is to the fabric of a working organization. This work is a valuable up to date combined textbook and reference book which will enhance its readers’ knowledge irrespective of their place on the career ladder. It is worthy of inclusion on the reading list of an archives and records postgraduate course as well as the bookshelves of a seasoned practitioner."
- Archives and Records

"This book contains an encyclopaedic wealth of detail on the status of records and information management in our evolving digital world. The amount of research, the attention to detail, and the effort that has gone into the presentation of each chapter with sidebars, down to the italicised font drawing attention to key terms, has to be viewed to be fully appreciated...The previously held view that librarianship and records management were two separate disciplines needs to be discarded. In this day and age the boundaries are interchangeable and in some cases non-existent. This book bridges the gap for librarians, allowing them to cross the boundary into information and records management."
- Australian Library Journal

"...a valuable addition to the literature, particularly for undergraduate and postgraduate students and others moving into, or needing to understand, the discipline its principles and practice. It is readily accessible and easy to read although the use of first, second and third person is odd. The overall structure is logical, since it follows the records lifecycle, and there is a standard chapter structure...There are many useful ‘end notes’ in each chapter, a glossary, a bibliography and an index."
- Journal of Librarianship and Information Science

"I encourage anyone participating in the archives and records management field today or considering entering an Archives & Records Administration program to acquire this volume. I am sure many library and information science programs will quickly be adopting Records and Information Management as a core text."
- Technicalities

"Franks describes records and information management for library and information science students and records management professionals. Covering paper, electronic, and new media records, as well as records residing in the "cloud," she addresses both business operations and how records professionals can contribute to the mission of the enterprise beyond the lifecycle management of records. She discusses the origins and development of records and information management; building an information governance program; records and information creation/capture, classification, and file plan development; retention strategies; information access, storage, and retrieval; electronic management systems; emerging technologies, especially social media; vital records, disaster preparedness and recovery, and business continuity; monitoring, auditing, and risk management; inactive records management, archives, and long-term preservation; records management education and training; and how to develop a management program and information governance strategy. Case studies from professionals at archives, government and private organizations, law firms, and other organizations from the US, UK, and the Netherlands are included in each chapter."
- Reference and Research Book News

"The handbook is well constructed and organised with a good balance of theory and practical examples. It is highly readable and not at all dry or uninteresting. In addition to the written descriptions, there are illustrations of forms and schedules as well as photographs and charts."
- Australian Academic and Research Libraries

"Records and Information Management is a comprehensive introductory textbook for students considering a career in the records and information management (RIM) field ... the focus of the writing is on the introduction of terms, concepts, and processes, and the need for breadth trumps depth in almost every chapter."
- Serials Review

Patricia C Franks is an associate Professor in the School of Library and Information Science (SLIS) at San JosÌ© State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.

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