The KM Cookbook

Aug 2019 | 352pp

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9781783304318
Price: £39.95
CILIP members price: £31.95

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The KM Cookbook
Stories and strategies for organisations exploring Knowledge Management Standard ISO30401

Chris J Collison, Paul J Corney and Patricia Lee Eng

The KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy.

Knowledge Management (KM) has been around for over 20 years as a set of tools and methods for connecting, collecting and creating knowledge. Lots has been written, and there are tens of thousands of practitioners out there—in-company specialists and consultants. Unlike Lean, Agile and other business improvement methodologies, KM has never had a single agreed set of tools, or a commercial accreditation or standard.  Attending a KM conference can feel a bit like visiting an international street food market!

In many ways, the arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management. It provides knowledge managers with a ‘brand-new kitchen’, and a moment during which they can pause for a moment and consider the service that they provide to their organisations. 

Why a Cookbook? For a potential restauranteur who has gone beyond casual street-food and is looking to sell a service to customers, the challenge – and the opportunity – is to provide a distinctive offering with consistency and professionalism. To do that successfully requires a number of elements: credible reputation, premises, staff, tasty and appealing menus and recipes, compliance with relevant food hygiene standards, and, of course, blood, sweat and tears. And at the heart of it all, with its appliances, utensils and food stocks, is the restaurant kitchen.

In The KM Cookbook, we use the metaphor of the restaurant, its cuisine, owner, chef, staff, ingredients, menu-planners, customers – and a restaurant critic to serve up ISO30401 on a plate for the readers. The second half of the book explore sixteen different examples of KM in practice, through the words of their ‘KM chefs’.

Imagine you had the opportunity, not just to enjoy a new, well-equipped and fully inspected kitchen – but also the chance to sit down with KM ‘chefs’ from around the world, across different industry sectors and listen to their stories. That's exactly what we have set out to do with The KM Cookbook. Draw up a chair -  we hope you’re hungry!  

Case studies include: 

  • General Electric
  • World Bank
  • USAID
  • Schlumberger
  • PROCERGS
  • Medecins sans Frontieres
  • Transport for London
  • International Olympic Committee
  • Technip/FMC
  • Linklaters
  • Syngenta
  • Defence Science and Technology Laboratory
  • Financial Conduct Authority
  • Petroleum Development Oman
  • Saudi Aramco
  • MAPNA

Readership: This book will be invaluable for CKOs, CIOs, CDOs and knowledge and information managers seeking to gain professional recognition for their function and to review its approaches with a new framework, with the help of some external inspiration.

Table of Contents
 
Introduction
 
Part I — A new way to cook?
 
1. A New Kitchen
2. What kind of Restaurant?
3. The role of the restauranteur.
4. The skilled Chef
5. Getting some help – the staff.
6. Understanding the ingredients
7. The restaurant critic.
8. Planning the menu – the Chef’s Canvas 
9. Chefs’ Specials 
 
Part II — Menus to savour
 
The Americas
 
10. World Bank 
11. GE
12. USAID 
13. Schlumberger 
14. PROCERGS
 
Europe
 
15. International Olympic Committee 
16. Medecins sans Frontieres 
17. Transport for London
18. Syngenta
19. Linklaters
20. Dstl (Defence Science & Technology Laboratories) 
21. Financial Conduct Authority
 
Middle East
 
22. Petroleum Development Oman
23. Saudi Aramco
 
Asia
 
24. Mapna
 
KM in Mergers and Acquistions – Take-away Chapter
 
25. TechnipFMC
 
Part III — Reflections
 
26. Writing the Book
 
27.  Our stories and contact details.
Index

Chris Collison is a bestselling business author, consultant and internationally recognised expert in Knowledge Management. He has served over 140 client organisations around the world since 2005, including the World Bank, NHS, Deloitte, Vodafone, United Nations, European Commission and the International Olympic Committee. He is at the heart of UK government KM activities and leadership training, having worked with ten different departments. Chris is a chartered fellow of the CIPD, and a is regular speaker at conferences and business schools in the UK and internationally.

Paul Corney is a globally recognised KM figure who conducts KM assignments, delivers keynote presentations, runs masterclasses, and is an acclaimed author (co-author of Navigating the Minefield: A Practical KM Companion and Knowledge Management Matters: Words of Wisdom from Leading Practitioners). With a background in KM stretching back to 1994 as an advisor and business head, he has led assignments in more than 25 countries. Paul is Knowledge & Information Ambassador for CILIP and a member of the BSI KM Standards Committee that helped craft the ISO KM Standards.

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