- 16th Sep 2002
- 283mm x 156mm x 18mm
Building a Successful Customer-service Culture: A Guide for Library and Information Managers
Maxine Melling BA DipLib Mlib MCLIP is Director of Learning and Information Services at Liverpool John Moores University.
Joyce Little BA MBA MCLIP is Head of Libraries and Information Services at Liverpool City Council.
"Presented in a highly readable, yet informative style, this book aims to present good practice in terms of customer service. This is achieved with good management advice which focuses not only on the importance of existing customer involvement, but that of the potential customer as well."