This book provides an overview of best practice strategic marketing with advice on how to implement effective marketing activities in libraries and information services with the best chance of success.
In Bold Minds: Library leadership in a time of diruption, leaders of many kinds of library come together to talk strategically, futuristically and courageously, confronting some of the key issues of our time to confront (some) popular opinions and political positions, and the fundamental question: are librarians and libraries relevant in the 21st Century?
'...this text continues to present foundational knowledge that is shared across the information professions. The value comes from its clear and engaging writing, excellent summaries and examples. This text is a comprehensive starting point for new information professionals looking for an introduction to management issues, activities and concerns.'
This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Leading Libraries provides guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model.
This book builds a research-grounded, theoretical foundation for evidence based library and information practice and illustrates how librarians can incorporate the principles to make more informed decisions in the workplace.
Designed to be useful for novices as well as those with a background in data, this book introduces the basics of the Six Sigma framework as a model that can be applied to a variety of library settings.
This book offers innovative tips and tried-and-tested best practice to enable library and knowledge workers to take control of professional development regardless of the budget and time available to them.
This practical and explanatory guide for library and cultural heritage professionals introduces and explains the use of open licences for content, data and metadata in libraries and other cultural heritage organisations.
This book addresses the issues around valuing objects in cultural collections, ranging from high-value to low or no-value, including practical advice on how to assign values and examples from museums, libraries and archives.
This book provides a 'no-nonsense' guide to project management which will enable library and information professionals to lead or take part in a wide range of projects from large-scale multi-organisation complex projects through to relatively simple local ones.