This book provides an overview of best practice strategic marketing with advice on how to implement effective marketing activities in libraries and information services with the best chance of success.
In Bold Minds: Library leadership in a time of diruption, leaders of many kinds of library come together to talk strategically, futuristically and courageously, confronting some of the key issues of our time to confront (some) popular opinions and political positions, and the fundamental question: are librarians and libraries relevant in the 21st Century?
The fourth edition of Management Basics for Information Professionals offers an updated, comprehensive examination of the myriad of basic skills effective library managers must exercise throughout their careers.
As a comprehensive introduction for LIS students, a primer for experienced librarians with new collection development and management responsibilities, and a handy reference resource for practitioners as they go about their day-to-day work, the value and usefulness of this book remain unequalled.
This book is an accessible guide to the latest thinking on effective library impact evaluation for anyone who wants to gauge the impact of their services or projects on their service users for library advocacy and service development.
This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
This book offers innovative tips and tried-and-tested best practice to enable library and knowledge workers to take control of professional development regardless of the budget and time available to them.
This book provides the step-by-step process of creating a library technology disaster response and recovery plan, including sample checklists and templates, tools and solutions for promoting collaborative services to enable digital library continuity and case studies and lessons learned from successful efforts.
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Leading Libraries provides guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model.
This book builds a research-grounded, theoretical foundation for evidence based library and information practice and illustrates how librarians can incorporate the principles to make more informed decisions in the workplace.