This book is an accessible guide to the latest thinking on effective library impact evaluation for anyone who wants to gauge the impact of their services or projects on their service users for library advocacy and service development.
'...this text continues to present foundational knowledge that is shared across the information professions. The value comes from its clear and engaging writing, excellent summaries and examples. This text is a comprehensive starting point for new information professionals looking for an introduction to management issues, activities and concerns.'
Helps those who need to set up a library and information service within their organization, irrespective of subject background or type of organization. This is a useful guide for those facing the challenge of setting up a library and information service from scratch.
Provides a practical guide to supervisory skills, suitable for team leaders and supervisors in library and information work. Illustrated by examples and case studies from different types of ILS, this book offers self-assessment audits and other activities to enable the reader to relate the tools and techniques to their own work situation.
Leadership skills are required at all levels of the profession. Using theoretical concepts and models, coupled with practical tools, this book encourages readers to think about their own leadership and the leadership provided by others around them as the basis for continuing improvement in management and professional practice.
Defines what should and should not be tolerated in a healthy and safe working environment. This title introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out.
Discusses and applies the rhetoric and theories of innovation and entrepreneurship in information organizations. This title covers key areas that include: promoting innovation and entrepreneurship in information organizations; the nature of innovation and entrepreneurship; innovation in practice and managing innovation projects; and, more.
This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.